Refund policy

Each Mesumi piece is handcrafted to order.

If an issue occurs due to our mistake, such as incorrect metal, diamond specifications, ring size, or a craftsmanship issue, we will provide a complimentary repair or remake.

If you change your mind or wish to return your piece for personal reasons, returns are accepted within 7 days of delivery.

Returned items must be unworn, in original condition, and include all original packaging, certificates, and documentation.

A 20% restocking fee will be deducted from the refund amount. Customers are responsible for return shipping and insurance.

Returns must be approved by Mesumi before being shipped back.